Terms & Conditions

Welcome to LW Plumbing & Heating Solutions Ltd.

These terms and conditions outline the rules and regulations for the use of LW Plumbing & Heating Solutions Ltd’s website, located at https://lwplumbingandheatingsolutions.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use LW Plumbing & Heating Solutions Ltd if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refer to you, the person logging on to this website and complying with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us” refer to our company. “Party”, “Parties”, or “Us” refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client most appropriately for the express purpose of meeting the client’s needs in respect of the provision of the company’s stated services, under and subject to the prevailing law of the UK. Any use of the above terminology or other words in the singular, plural, capitalisation and/or ‘he/she’ or ‘they’ is taken as interchangeable and therefore as referring to the same.

1.1 The plumbing company (LW Plumbing & Heating Solutions Ltd) agrees to provide plumbing and heating services to the customer as requested and agreed upon. Services may include installation, repair, maintenance, and related plumbing work, subject to the terms and conditions outlined herein.

1.2 The customer can request services by contacting the company via phone, email, or through the company’s website. The company will make reasonable efforts to schedule and provide the requested services within a mutually agreed-upon timeframe.

1.3 The Company shall provide the Customer with a written estimate or quotation detailing the scope of work (which is valid for 30 days), materials and labour costs, if applicable, before commencing any services. Estimates and quotations are based on the company’s professional judgement and are subject to change if unforeseen circumstances arise. The customer acknowledges that additional costs may be incurred if the scope of work expands or if complications arise during the provision of services; before this, the customer will be notified.

1.4 We will do everything within our power to keep to the time slot agreed when the booking was made, normally within a 1-2 hour time period (e.g.-11, 1-3 PM), but unfortunately we cannot always judge correctly the length of time that each job will take or any unforeseen circumstances such as sickness or accidents; however, we will always try to keep you informed of the situation.

1.5 Payment for services shall be made in accordance with the agreed terms and paid on completion of the work before leaving the site unless agreed otherwise. All materials and equipment on site, which form an integral part of the contract, shall remain property and shall be in the exclusive possession of the company until payment in full for the contract has been made. Any payments over £1000 require 50% of the labour cost upfront, the full cost of materials, and the remaining 50% of the payment on completion of the job. The customer agrees to pay the company the amount specified in the estimate or invoice or as otherwise agreed upon. Payment may be made by cash, cheque, credit card, or any other mutually agreed-upon method. In the event of non-payment or late payment, the company reserves the right to charge interest, suspend services, or take appropriate legal action to recover outstanding amounts.

1.6 Where we agree to carry out work on part of a system, we assume that the rest of the system is in good condition. We cannot be held responsible for any damage caused or extra work required if this is not so. With most types of work, it is usually the case that some damage will be caused to decorative finishes such as paintwork and wallpaper. We will take all reasonable steps to avoid this, but we cannot be held responsible for any damage which occurs even though we have taken those steps. Our work will not include the fixing of specialist flooring, tiling or the putting back of furniture, furnishings, fixtures or fittings unless we agree to do this as part of the work.

1.7 The customer shall provide the company with reasonable notice if they need to cancel or reschedule a scheduled service appointment. Failure to provide a 24-hour notice may result in cancellation fees or additional charges at the company’s discretion.

1.8 The Company warrants that the Services provided will be performed in a professional manner and in accordance with industry standards. The company further warrants that any materials or equipment supplied by the company will be free from defects in workmanship or materials for a period specified in the applicable manufacturer’s warranty. This warranty does not cover damages resulting from negligence, misuse, or unauthorised repairs by the customer or third parties.

1.9 The customer agrees that the company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the provision of services, including but not limited to property damage, personal injury, or loss of business. The customer shall indemnify and hold the company harmless from any claims, losses, damages, or expenses arising out of or related to the customer’s use of the services.

2.0 The company shall maintain appropriate insurance coverage, including liability insurance, to protect against potential risks arising from the provision of services. However, the customer acknowledges that they are responsible for maintaining adequate insurance coverage for their property and belongings.

2.1 Either party may terminate the agreement for services upon written notice if the other party breaches a material term of these terms and conditions. In the event of termination, the customer shall be responsible for payment of any outstanding amounts owed for services rendered up to the date of termination.

2.2 These terms and conditions shall be governed by and construed under the laws of the UK.

Cookies

We employ the use of cookies. By accessing LW Plumbing & Heating Solutions Ltd, you agree to use cookies in agreement with the LW Plumbing & Heating Solutions Ltd Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Licence

Unless otherwise stated, LW Plumbing & Heating Solutions Ltd. and/or its licensors own the intellectual property rights for all material on LW Plumbing & Heating Solutions Ltd. All intellectual property rights are reserved. You may access this from LW Plumbing & Heating Solutions Ltd for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

• Republish material from LW Plumbing & Heating Solutions Ltd.
• Sell, rent or sub-license material from LW Plumbing & Heating Solutions Ltd.
• Reproduce, duplicate or copy material from LW Plumbing & Heating Solutions Ltd.
• Redistribute content from LW Plumbing & Heating Solutions Ltd.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. LW Plumbing & Heating Solutions Ltd does not filter, edit, publish, or review comments prior to their presence on the website. Comments do not reflect the views and opinions of LW Plumbing & Heating Solutions Ltd, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, LW Plumbing & Heating Solutions Ltd shall not be liable for the comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website.

LW Plumbing & Heating Solutions Ltd reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive, or cause a breach of these terms and conditions.

You warrant and represent that:

• You are entitled to post the comments on our website and have all necessary licences and consents to do so;
• The Comments do not invade any intellectual property right, including, without limitation, copyright, patent or trademark of any third party;
• The comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material, which is an invasion of privacy.
• Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant LW Plumbing & Heating Solutions Ltd a non-exclusive licence to use, reproduce, edit and authorise others to use, reproduce and edit any of your comments in any form, format, or media.

Hyperlinking to our Content

The following organisations may link to our website without prior written approval:

• Government agencies;
• Search engines;
• News organisations;
• Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
• System-wide accredited businesses, except soliciting non-profit organisations, charity shopping malls and charity fundraising groups, may not hyperlink to our website.

These organisations may link to our home page, to publications or to other website information so long as the link (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve additional link requests from the following types of organisations:

• commonly known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations

We will approve link requests from these organisations if we decide that (a) the link would not make us look unfavourable to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates for the absence of LW Plumbing & Heating Solutions Ltd and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to LW Plumbing & Heating Solutions Ltd. Please include your name, your organisation name and contact information, as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our website as follows:

• By use of our corporate name, or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our website being linked to that makes sense within the context and format of the content on the linking party’s site.

No use of the LW Plumbing & Heating Solutions Ltd logo or other artwork will be allowed for linking absent a trademark licence agreement.

iFrames

Without prior approval and written permission, you may not create frames around our web pages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise on your website. No link(s) should appear on any website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.

Your Privacy

Please read the privacy policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You agree to remove all links to our website upon request immediately. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct, nor do we warrant its completeness or accuracy; we also do not promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or.
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Price Promise

The company will only review price matches before the installation booking on like-for-like quotations with other UK VAT-registered online competitors. Discount codes cannot be used in conjunction with a price match discount. The company must be able to verify that the lower price is being offered to our satisfaction. We reserve the right to withdraw or decline a price match guarantee quotation at any time.

Payment Terms – Boiler Installation

At LW Plumbing & Heating Solutions, we prioritise customer peace of mind. To ensure a smooth and transparent process, our payment terms for boiler installations are as follows:

Deposit Payment: No deposit is required before the installation date, unless stated or a site visit has been carried out.

Once our engineer arrives on-site and is settled, we will contact you to confirm the start of the job. At this point, a deposit payment will be taken, consisting of:

• 50% of the total labour cost
• 100% of the material cost
• Final Payment
• The remaining 50% of the labour cost is due immediately upon completion of the installation.

If you have chosen to proceed with our finance option, payment will be arranged as per your finance agreement. By proceeding with our services, you agree to these payment terms. Failure to make the necessary payments may result in additional charges or further action.

Non-Payment Terms: Should any outstanding balance for the completion of the boiler installation remain unpaid, we reserve the right to disconnect the boiler until such payment has been received in full.

By proceeding with our services, you agree to these payment terms. Failure to make the necessary payments may result in additional charges or further action.

If you have any questions regarding these terms, please contact us before the installation date.